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Emergency Services


Emergency Services offers 24/7 crisis intervention therapeutic support and assessment to individuals and families who are experiencing a psychiatric, behavioral, or substance use crisis in the counties of Augusta and Highland and the cities of Staunton and Waynesboro. 

If you or someone you know is currently in an emergency; please STOP and call 9-1-1, Emergency Services at 

540-885-0866, or report the need to your nearest Emergency Room. If you or someone you know is experiencing a medical emergency, STOP and call 911 immediately or report to your nearest Emergency Room.


A mental health crisis can be a frightening time for a person experiencing the crisis as well as for their family and friends. VCSB staff is able to provide information, referrals, and services that can help you or your loved one find support in the midst of the crisis. 

Call 540-885-0866, 24/7, in order to speak with someone about how we can help. Other numbers to call 540-943-1590 or toll free 866-274-7475.Emergency Services are available for individuals permanently or temporarily residing in Staunton, Waynesboro, and Augusta and Highland counties.

No appointment is necessary.

Services include face-to-face or telephone crisis intervention, assessments to determine whether hospitalization is needed, and referrals to appropriate service providers.


No referral is required. You also do not have to be an existing client. Our services are open to you. We provided appointments but also have walk-in service.

Individuals are referred to Emergency Services from a variety of sources, including self-referral, family and friends, hospitals, primary care doctors, schools, and other mental health providers.

Walk in hours are the same as the main office hours seen directly below under "Hours of Operation".


24 Hour Psychiatric Service

Outpatient Stabilization and Support

Main Line: 540 887-3200

Emergency Services: 540 885-0866


Mobile Crisis Mental Health Response and Intervention


Main Line: 540 887-3200

Emergency Services: 540 885-0866

Community Emergency Services

Staunton Fire and Rescue: 540 332-3884

Staunton-Augusta Rescue Squad 540 885-3444

Staunton Police: 540 332-3845

Waynesboro Police: 540 942-6675

Wayneboro First Aid Crew: 540 949-7118

Augusta County Fire Dept: 540 245-5370

The National Alliance on Mental Illness (NAMI) guide provides important, potentially life-saving information for people experiencing mental health crises and their loved ones. This guide outlines what can contribute to a crisis, warning signs that a crisis is emerging, strategies to help de-escalate a crisis, available resources and so much more. To download the guide, click the button below.

PRS is a nonprofit providing behavioral health, crisis intervention and suicide prevention services. We seek to change and save lives in our community by empowering hope, safety, recovery, wellness, independence and community integration.

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