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Title is Behavioral Health Services. A smiling African American man in a desert khaki t-shirt is looking at a white man facing him. The second man is only partially visible in the lower right corner.

Our Mission

The mission of the Valley Community Services Board (VCSB) is to provide community based behavioral health, developmental disability and substance use services to the citizens in the counties of Augusta and Highland and the cities of Staunton and Waynesboro.

Accessing VCSB Services

 Most Services are Available by Telehealth

To begin or restart services please contact us at 540-887-3200 or visit us at our Sanger's Lane location on Monday, Tuesday, Thursday, Friday between 8am and 1pm

Financial Assistance for Services

Thank you for choosing VCSB as your behavioral healthcare provider. There are fees for services. Valley participates  in most  insurance plans, including Medicare and Medicaid. If your insurance has a co-pay, that must be paid in full at each visit. If you are not insured by a plan we do business with, payment in full is expected at each visit. Some costs may be covered by Valley's fee reduction for services.

If you have no medical insurance or are receiving services that are not covered by insurance, please read the Financial Assistance Directions linked in the button below, then complete the Financial Assistance Form, also linked below.

Take the client satisfaction survey and tell it like it is! The survey is available in hardcopy in the VCSB lobby, or through the following links:

A young white man smiles into the camera. He is seated, wears a light blue button-down shirt and has short brown hair. In the background are an African American woman over his right shoulder wearing a yellow sweater and over his left shoulder, an older man with grey hair and a white button-down shirt.

Clients - Tell us what you think!

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Scan for English version

Scan for Spanish version

Deadline: Friday, Sept. 29

Access Your Medical Records at VCSB

New Client Portal Available!
If you're a client age 14-plus or a client's legal guardian,* you may access the Client Portal by:



*you will not automatically have access to your teen's record at Valley CSB code 54.1-2969

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Scan to email

About VCSB

This picture is the front entrance to Valley CSB. It has a short, covered walkway and two glass doors in a glass-front entrance. Bushes line the walkway and two tall evergreens stand on either side of the doorway.

   Established June 15, 1971, Valley Community Services Board (VCSB) is a publicly funded organization where citizens of Staunton, Waynesboro, and Augusta and Highland Counties can receive Behavioral Health, Substance Use and Developmental Services services. We are a 'person centered' organization tailored toward meeting your individual needs. Our competent, compassionate staff are available and ready to meet you and provide support and resources for helping you to deal with your challenges successfully.

   VCSB does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Sanger's Lane regular business hours:  Monday thru Friday  8am - 5pm

Genoa Pharmacy hours: Monday thru Friday 8:30am - 5pm

Phone: 540-887-3200

ADA Compliance

Dana Fitzgerald

Quality and Compliance Director/ADA Coordinator

540-213-7380 (TTY 711) 

The Americans with Disabilities Ace logo. It has four blue diamond shapes representing hearing disability, wheelchair access, blind disability and the ASL signs for ADA.

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990(ADA), Valley Community Services Board will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities. 

This image has a pair of black, thin-framed glasses lying on a complain form.

Any individual, group of individuals, or entity

that believes they have been subjected to discrimination prohibited by Title VI nondiscrimination provisions may file a written complaint with Valley Community Services Board’s Title VI Compliance Officer. Download the complaint form below. 

VCSB Governance

Valley Homeless Connection 

VHC serves Waynesboro, Staunton, Lexington, Augusta County, Rockbridge County & Highland County. We offer regional shelter, services & resources, regional coordination and referrals, diversion, housing support & needs based assistance.

For information call 540-213-7347.

An image of the Valley Homeless Connection logo. It is a two-story house looked at in front and side. On the front side is a door and window on the first floor and a dormer window on the second. On the side is a second-story window and the initials VHC across the bottom. The roof is a rust color, the rest of the house is shades of beige and off-white.
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